Please understand that our print is entirely based on what image you share with us. Using an image with a resolution of at least 300dpi will make your product look its best.
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Frequently Asked Questions
If you haven’t found the answer you need,
email us at gemcustom@gmail.com!
Why do I have to choose a high-resolution image for my printed product?
Can I make changes to my order once it has been placed?
If the print hasn’t been finalized, you can contact us to make changes to the order.
Can I cancel my order if I change my mind?
We accept all cancellation requests before the printing process begins. Unfortunately, if your order has been sent to print, it can't be canceled.
How do I track my order?
After the print is finalized, you will receive an order update with the tracking number included.
How long before I get my return refund?
We can only offer exchanges, not refunds as the order is 100% unique and custom-made for you.
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